If You Need Additional Help

If you have further questions or have contacts on this document, please contact us:

ADVIZOR Solutions, Inc. 1333 Butterfield Road, Suite 280 Downers Grove, Illinois 60515 [phone]

http://www.advizorsolutions.com

[e-mail]

[e-mail]

When Things Go Wrong

There are 4 diagnostic files we typically request, depending on the situation:

• System information file, created from the Windows System Information application, saved to file type .nfo

• Application Event Log, created from the Windows Event Viewer, saved to file type .evt

• Advizor error log (if any exists). The location of the log varies by operating system:

  • Windows XP & Windows Server 2003:

    • C:\Documents and Settings[UserName]\Local Settings\Application Data\ADVIZOR Solutions[AdvizorApplication]\error.log

  • Windows Vista, Windows Server 2008 & Windows 7:

    • C:\Users[UserName]\AppData\Local\ADVIZOR Solutions[AdvizorApplication]\error.log

  • C:\Program Files\ADVIZOR Server AE*.log (if any exists)

If you send a diagnostic email to ADVIZOR (by clicking on “details” in the error dialog), the error log and .nfo information gets included automatically.