ADVIZOR Help
v7.5
v7.2+v7.3v7.41.0.0v7.5
v7.5
v7.2+v7.3v7.41.0.0v7.5
  • Introduction
  • Overview
    • ADVIZOR Help
    • ADVIZOR Overview
      • Analyst
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      • Data Blender
      • Desktop Navigator
      • Server AE
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  • Using ADVIZOR
    • File Ribbon
      • Open an Existing ADVIZOR Project
      • Restore a Backup Project Version
      • Save a Project
      • Template Library
      • Update Expired Credentials
    • Analyze Ribbon
      • Select and Exclude Data
      • Flight Recorder
      • Set Coloring
        • Use Color Scale
        • Use Color By
        • Color Legend
      • Navigation Pane
    • Author Ribbon
      • Charts, Pages, and Dashboards
        • Composing Pages with Charts
        • Page Gallery
      • Load Data
        • Load New Data Using the Data Wizard
        • Load Text Data
        • Load Microsoft Excel Data
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        • Load SQL Server Data
        • Load Oracle Data
        • Load a Database via ODBC
        • Manage Data Sources
        • Replace an Existing Data Source
      • Design Pages
        • Create Navigation Pane Content
        • Rearrange Charts
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      • Use Color Models
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        • Color in the Project Workshop
        • Identify How Color Is Applied to Data
        • Uncolorable Tables
      • Configure Charts
        • Property Explorer
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        • Show Missing Values
        • Use Polygon Map Format
        • Use FocusFormat Property
      • Condition Data
        • Project Workshop
          • Project Variables
        • Use the Expression Builder
        • Use the Link Wizard
        • Delete a Link
        • Date Formatter
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      • Explore Data Usage
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      • Data Pool Visualization
    • Model Ribbon
      • Predictive Analytics: Analyst/X
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        • Bin a Categorical Field
        • Date Fields
        • Zip Codes
      • How to build a Model
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    • Share Ribbon
      • Share Results
      • Export Tables
      • Deployment and ADVIZOR Server
        • ADVIZOR Server Dashboards
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  • Charts and Visual Discovery
    • Charts Overview
      • Analysis Filter
        • Inserting an Analysis Filter
        • Analysis Filter Toolbar
      • Bar Chart
        • Inserting a Bar Chart
        • Bar Chart Toolbar
      • Counts
        • Inserting a Counts
        • Counts Toolbar
      • Data Constellation
        • Inserting a Data Constellation
        • Data Constellation Toolbar
      • Data Sheet
        • Inserting a Data Sheet
        • Data Sheet Toolbar
      • Heat Map
        • Inserting a Heat Map
        • Heat Map Toolbar
      • Histogram
        • Inserting a Histogram
        • Histogram Toolbar
      • Line Chart
        • Inserting a Line Chart
        • Line Chart Toolbar
      • Map
        • Inserting a Map
        • Map Toolbar
      • Multiscape
        • Inserting a Multiscape
        • Multiscape Toolbar
      • Parabox
        • Inserting a Parabox
        • Parabox Toolbar
      • Pie Chart
        • Inserting a Pie Chart
        • Pie Chart Toolbar
      • Removal Filter
        • Inserting a Removal Filter
        • Removal Filter Toolbar
      • Scatterplot
        • Inserting a Scatter Plot
        • Scatter Plot Toolbar
      • Summary Sheet
        • Inserting a Summary Sheet
        • Summary Sheet Toolbar
      • Text Box
        • Inserting a Text Box
        • Text Box Inserting Variables
        • Text Box Toolbar
      • Time Table
        • Inserting a Time Table
        • Time Table Toolbar
    • Recommended Chart Use
    • Visual Discovery
      • Using Colors
      • Selection
      • Managing Viewpoint
      • Missing Values
    • User Interfaces
      • Context Menu
      • Keyboard
  • Data Blender
    • Date Blender Overview
  • Data Blender
    • Automated Reports
    • Data Blender Overview
  • Release Notes
    • What's New
      • Release 7.4
      • Release 7.3
      • Release 7.2
      • Release 7.1
      • Release 7.0
      • Release 6.8
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      • Release 6.0
      • Release 5.9
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      • Release 5.6.2
      • Release 5.6.1
      • Release 5.51
      • Release 5.5
      • Release 5.4.1
      • Release 5.4
      • Release 5.3
      • Release 5.22d
      • Release 5.2 SalesAdvizor
      • Release 5.1
      • Release 5.0.3
      • Release 5.0
    • If You Need Additional Help
    • Copyright
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  1. Release Notes

If You Need Additional Help

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Last updated 4 years ago

If you have further questions or have contacts on this document, please contact us:

ADVIZOR Solutions, Inc. 1333 Butterfield Road, Suite 280 Downers Grove, Illinois 60515 (630) 971-5250

support@advizorsolutions.com

sales@advizorsolutions.com

When Things Go Wrong

There are 4 diagnostic files we typically request, depending on the situation:

  • System information file, created from the Windows System Information application, saved to file type .nfo

  • Application Event Log, created from the Windows Event Viewer, saved to file type .evt

  • Advizor error log (if any exists). The location of the log varies by operating system:

    • Windows XP & Windows Server 2003:

      • C:\Documents and Settings[UserName]\Local Settings\Application Data\ADVIZOR Solutions[AdvizorApplication]\error.log

    • Windows Vista, Windows Server 2008 & Windows 7:

      • C:\Users[UserName]\AppData\Local\ADVIZOR Solutions[AdvizorApplication]\error.log

    • C:\Program Files\ADVIZOR Server AE*.log (if any exists)

If you send a diagnostic email to ADVIZOR (by clicking on “details” in the error dialog), the error log and .nfo information gets included automatically.

http://www.advizorsolutions.com