# If You Need Additional Help

If you have further questions or have contacts on this document, please contact us:

ADVIZOR Solutions, Inc. 1333 Butterfield Road, Suite 280 Downers Grove, Illinois 60515 (630) 971-5250

<http://www.advizorsolutions.com>

<support@advizorsolutions.com>

<sales@advizorsolutions.com>

**When Things Go Wrong**

There are 4 diagnostic files we typically request, depending on the situation:

* System information file, created from the Windows System Information application, saved to file type .nfo&#x20;
* Application Event Log, created from the Windows Event Viewer, saved to file type .evt&#x20;
* Advizor error log (if any exists).  The location of the log varies by operating system:
  * Windows XP & Windows Server 2003:
    * C:\Documents and Settings\[UserName]\Local Settings\Application Data\ADVIZOR Solutions\[AdvizorApplication]\error.log&#x20;
  * Windows Vista, Windows Server 2008 & Windows 7:
    * C:\Users\[UserName]\AppData\Local\ADVIZOR Solutions\[AdvizorApplication]\error.log&#x20;
  * C:\Program Files\ADVIZOR Server AE\*.log (if any exists)&#x20;

If you send a diagnostic email to ADVIZOR (by clicking on “details” in the error dialog), the error log and .nfo information gets included automatically.